- Return & Refund Policy
Return & Refund Policy
At iNeedBeauty.com we are committed to making sure each and every buyer is completely satisfied with their order. For this reason we offer returns on every item we sell in our store. Refunds can be obtained within 20 days of purchase for any unused or defective merchandise that is still in its original purchase condition and packaging.
Shipping charges will not be refunded to buyers UNLESS we ship the wrong item or item is defective upon arrival.
A 10% restocking fee will be applied to all returns UNLESS we ship the wrong item or the item is defective.
If an item is returned it is the buyer’s responsibility to properly pack and ship the contents of all returned packages using a traceable shipping method.
Credit will be issued within 3 business days of receiving and accepting your return. Refunds will then be issued to the same credit card or payment method to which the item was bought.
All returns must be authorized and will not be accepted if we were not notified before the item was returned. Please email us using our online contact form BEFORE returning any items and we will respond within 48 hours with confirmation information and further instructions.
Cancelation of an order is permitted as long as we receive notification before the order is shipped. Once the order has been shipped we will no longer be able to cancel the order. However you can get a refund through the normal return policy as long as all the proper steps are taken.